wjili Casino — Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how wjili Casino ("wjili," "the Company," "we," "us," "our") collects, uses, discloses, stores, and protects personal information about players and visitors ("you," "your," "Data Subject") who access or use the wjili Casino platform available at wjili.cam.

wjili Casino operates under a valid licence issued by the Philippine Amusement and Gaming Corporation (PAGCOR), and all data processing activities are conducted in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations (IRR), as overseen by the National Privacy Commission (NPC) of the Philippines.

By accessing the wjili Casino platform, creating a player account, or placing a wager, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection and processing of your personal data as described herein. This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy.

2. Data Controller

For the purposes of the Philippine Data Privacy Act of 2012, wjili Casino is the Personal Information Controller (PIC) in respect of all personal data collected through the wjili platform. As PIC, wjili determines the purposes and means of processing personal data and is responsible for ensuring that all processing activities comply with applicable Philippine data protection law.

wjili Casino has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data privacy regulations. You may contact the DPO through any of the channels listed in Section 14 of this Policy.

3. Personal Data We Collect

wjili Casino collects personal data through several channels: directly from you during registration and account use, automatically through your interaction with the platform, and from third-party sources where legally permitted. The categories of personal data we collect include:

3.1 Registration and Identity Data

• Full legal name as it appears on your government-issued ID
• Date of birth (used to verify the PAGCOR-mandated 21+ age requirement)
• Nationality and country of residence
• Email address and mobile number
• Username and encrypted password
• Copies of government-issued identification documents (PhilSys, Passport, Driver's License, UMID, Voter's ID) submitted for KYC verification

3.2 Financial and Transaction Data

• GCash or PayMaya mobile number (for e-wallet transactions)
• Bank account name and account number (for bank transfer transactions)
• Transaction history: deposit amounts, withdrawal amounts, dates, and payment methods used
• Promotional bonus usage and wagering activity relevant to bonus compliance

3.3 Gaming and Activity Data

• Game history: titles played, wagers placed, outcomes, and session durations
• Responsible gaming tool usage: deposit limits set, self-exclusion periods, session time alerts acknowledged
• Customer support interactions: records of all live chat, email, and complaint correspondence

3.4 Technical and Device Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser version
• Session timestamps and page navigation data
• Cookie identifiers and similar tracking technologies (see Section 9)

4. How We Use Your Personal Data

wjili Casino processes your personal data for the following purposes:

5. Legal Basis for Processing

wjili Casino processes your personal data on the following legal grounds as recognised under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing required to perform the contract between you and wjili Casino — including account management, game provision, and payment processing.
• Legal Obligation: Processing required to comply with PAGCOR regulatory requirements, the Anti-Money Laundering Act (AMLA), and other applicable Philippine laws.
• Legitimate Interests: Processing necessary for wjili Casino's legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your fundamental rights.
• Consent: Where you have given explicit, informed, freely given, specific, and unambiguous consent — primarily for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing and Disclosure

wjili Casino does not sell, rent, or trade personal data. We may share your personal information only in the following limited circumstances:

• Payment Service Providers: Certified payment processing partners (GCash, PayMaya, BDO, BPI, Metrobank, RCBC, UnionBank) receive only the minimum data necessary to process your transactions. All payment partners are bound by their own privacy obligations and Philippine financial regulations.
• Identity Verification Partners: KYC and AML compliance service providers engaged to verify player identities as required by PAGCOR and the AMLA. These providers operate under strict data processing agreements.
• Game Providers: Third-party game software providers may receive anonymised session data required to deliver and maintain game services. Personal identifying information is not shared with game providers.
• Regulatory Authorities: wjili Casino is required by law to report certain information to PAGCOR, the Anti-Money Laundering Council (AMLC), and the National Privacy Commission (NPC) where legally mandated. Such disclosures are made strictly in compliance with applicable law.
• Law Enforcement: wjili may disclose personal data to Philippine law enforcement agencies where required by valid legal process, court order, or statutory obligation.
• Corporate Transactions: In the event of a merger, acquisition, or sale of assets, personal data may be transferred to the acquiring entity, subject to the same privacy protections set out in this Policy.

7. Data Retention Periods

wjili Casino retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following general retention guidelines apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with wjili's data disposal procedures.

8. Security Measures

wjili Casino employs a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• Transport Security: 256-bit SSL/TLS encryption on all data transmitted between your device and wjili's servers.
• Data-at-Rest Encryption: Sensitive personal data stored in wjili's databases is encrypted using industry-standard algorithms.
• Access Controls: Personal data is accessible only to authorised wjili personnel whose roles require such access. All staff access is logged and audited.
• Multi-Factor Authentication: Internal administrative systems require multi-factor authentication. Players are encouraged to enable additional security settings on their wjili accounts.
• Regular Security Audits: wjili conducts periodic vulnerability assessments and penetration testing to identify and remediate security weaknesses.
• Incident Response: wjili maintains a documented data breach response procedure. In the event of a breach affecting your personal data, you will be notified in accordance with the NPC's mandatory notification requirements.

While wjili takes all reasonable steps to protect your data, no internet-based system can guarantee absolute security. You are responsible for maintaining the security of your wjili login credentials and for notifying us promptly of any suspected unauthorised access to your account.

9. Cookies & Tracking Technologies

wjili Casino uses cookies and similar tracking technologies to operate the platform, improve your experience, and comply with our legal obligations. The cookies we use fall into the following categories:

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication cookies and security tokens. They cannot be disabled without impairing platform functionality.
• Functional Cookies: Store your preferences such as language settings and display options to personalise your wjili experience across sessions.
• Analytics Cookies: Help us understand how players interact with the wjili platform by collecting aggregated, anonymised data on page visits, session durations, and navigation paths. This data is used exclusively for platform improvement.
• Security and Fraud Prevention Cookies: Detect and prevent fraudulent activity, bot traffic, and account abuse on the wjili platform.

wjili Casino does not use third-party advertising or social media tracking cookies. You may manage cookie preferences through your browser settings; however, disabling strictly necessary cookies may prevent you from accessing certain areas of the platform.

10. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by wjili Casino:

• Right to Be Informed: You have the right to be notified of how your personal data is being processed, which this Policy fulfils.
• Right of Access: You may request a copy of the personal data wjili holds about you, together with information about how it is being used.
• Right to Rectification: If any personal data wjili holds about you is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to Erasure: In certain circumstances, you may request that wjili delete your personal data. Note that this right may be limited where retention is required for legal compliance (e.g., AMLA obligations).
• Right to Object: You have the right to object to the processing of your personal data for specific purposes, including direct marketing.
• Right to Data Portability: You may request your personal data in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.
• Right to Lodge a Complaint: If you believe wjili Casino has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, please contact wjili Casino's Data Protection Officer using the details provided in Section 14. wjili will respond to all data rights requests within 15 business days of receipt, or within such other timeframe as required by applicable law.

11. Minors and Age Restriction

wjili Casino's platform is strictly intended for persons who are 21 years of age or older, as required by PAGCOR for casino-style online gambling in the Philippines. wjili does not knowingly collect or process personal data from individuals below 21 years of age.

Where wjili discovers that personal data has been collected from a person below the minimum age, the account will be immediately suspended, all associated balances will be forfeited, and the personal data will be securely deleted in accordance with our data disposal procedures.

If you have reason to believe that a minor has registered an account on the wjili platform, please notify us immediately at [email protected].

12. International Data Transfers

wjili Casino primarily processes personal data within the Philippines. Where it is necessary to transfer personal data to recipients outside the country — for example, to international game software providers or cloud infrastructure services — wjili ensures that such transfers are conducted only where:

• The recipient country provides an adequate level of data protection as determined by the NPC;
• Appropriate contractual safeguards are in place, such as standard data processing agreements incorporating data privacy obligations consistent with the DPA; or
• You have provided explicit consent to the specific international transfer after being informed of the associated risks.

wjili Casino does not transfer personal data to recipients in jurisdictions that do not provide adequate data protection standards without appropriate safeguards.

13. Amendments to This Policy

wjili Casino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or PAGCOR regulatory requirements. Material changes will be communicated to registered players via email and/or a prominent notice on the wjili Casino website at least 14 days before the amended policy takes effect.

The "Last Updated" date at the top of this page reflects the date on which the current version of the Policy was published. We encourage you to review this Policy periodically. Your continued use of the wjili Casino platform after the effective date of any amendment constitutes your acceptance of the revised Policy.

14. Contact & Complaints

If you have questions, concerns, or requests regarding this Privacy Policy, or if you wish to exercise your data privacy rights, please contact wjili Casino's Data Protection Officer through the following channels:

• Live Chat: Available 24/7 on all pages of the wjili Casino website. Responses typically within 2 minutes.
• Email: [email protected] — for formal data privacy requests, complaints, or detailed inquiries. Please mark your email with the subject line "Data Privacy Request."

wjili Casino commits to acknowledging all data privacy requests within 5 business days and providing a substantive response within 15 business days. Where a request is complex or involves a large volume of data, we will notify you of any extension to this timeframe.

If you are not satisfied with wjili Casino's response to a data privacy concern, you have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines.