wjili Casino — Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("Player," "User," "you") and wjili Casino ("wjili," "the Company," "we," "us"). By accessing, registering on, or placing any wager through the wjili Casino website and platform, you irrevocably accept and agree to be bound by this Agreement in full.

If you do not agree with any part of these Terms and Conditions, you must immediately cease using the wjili platform and close your account. Continued use of the wjili Casino website following the publication of any amendment to this Agreement constitutes acceptance of the amended terms.

2. Eligibility & Age Restriction

Access to and use of the wjili Casino platform is subject to the following eligibility requirements, all of which must be satisfied at the time of registration and at all times during which you hold an active wjili account:

1. You must be at least 21 years of age, as required under Philippine Amusement and Gaming Corporation (PAGCOR) regulations for casino-style online gambling in the Philippines.
2. You must be a natural person (not a corporation, trust, or other legal entity) creating an account for personal use only.
3. You must be physically located in a jurisdiction where online gambling is legal and where wjili Casino is permitted to offer its services.
4. You must not be a current employee, contractor, director, officer, or close relative of any employee of wjili Casino or any of its affiliated entities.
5. You must not have been previously excluded, banned, or self-excluded from wjili Casino or any other gambling platform under circumstances that would make your re-registration a breach of those exclusion terms.
6. You must have full legal capacity to enter into a binding contract under Philippine law.

3. Account Registration

To access the full range of wjili Casino services, you are required to complete the registration process and create a single personal account. By registering, you represent and warrant that:

• All information provided during registration is true, accurate, current, and complete.
• You will maintain and promptly update your account information to ensure it remains accurate and current at all times.
• You will not create more than one account on the wjili platform. Multiple accounts held by the same individual ("duplicate accounts") are strictly prohibited. Where duplicate accounts are identified, wjili reserves the right to close all associated accounts and forfeit any balances or bonus credits therein.
• You will not allow any third party to access or use your wjili account. Your account is strictly personal and non-transferable.
• You are solely responsible for maintaining the confidentiality of your wjili login credentials, including your username and password.
• You will immediately notify wjili Casino at [email protected] if you become aware of, or suspect, any unauthorised use of your account or any breach of security.

wjili Casino reserves the right to refuse registration or close an existing account at its sole discretion, without liability, if it reasonably believes that the eligibility criteria set out in Section 2 have not been met or that you have provided false or misleading information.

4. Deposits & Payments

All financial transactions on the wjili Casino platform are conducted in Philippine Peso (PHP / ₱). wjili does not charge deposit fees; however, your payment provider may impose its own transaction fees, for which wjili accepts no responsibility.

Accepted deposit methods currently available on wjili include:

• GCash
• PayMaya (Maya)
• BDO (Banco de Oro)
• BPI (Bank of the Philippine Islands)
• Metrobank
• RCBC (Rizal Commercial Banking Corporation)
• UnionBank of the Philippines

Deposits are processed in real time for e-wallet methods. Bank transfer deposits may take up to 60 minutes depending on the institution and time of transaction. wjili Casino reserves the right to add, remove, or modify available payment methods at any time without prior notice.

wjili reserves the right to request documentary evidence (bank statements, screenshots, or other proof) to verify the source of funds deposited into your account. Failure to provide satisfactory documentation may result in account suspension and/or the withholding of withdrawal requests pending investigation.

5. Withdrawals

Players may request withdrawals of available funds at any time, subject to the following conditions:

• Full identity verification (KYC) must be completed before any withdrawal is processed.
• The withdrawal method must match the deposit method used to fund the account where possible, in compliance with AML best practices.
• The minimum withdrawal amount is ₱100. The maximum withdrawal per transaction and per day is subject to the limits displayed in your wjili account dashboard.
• GCash and PayMaya withdrawals are processed within 30 minutes on average. Bank transfers are typically completed within 1–3 business hours. Processing times may be extended during periods of high volume or scheduled system maintenance.
• Withdrawal requests involving bonus funds are subject to the applicable wagering requirements outlined in Section 6. Funds derived from an incomplete bonus cycle cannot be withdrawn until wagering requirements are satisfied.
• wjili Casino reserves the right to conduct additional verification checks on withdrawal requests, which may temporarily delay processing. Players will be notified of any such hold via their registered email address.

wjili does not charge withdrawal fees. Any fees imposed by the receiving financial institution are the sole responsibility of the player.

6. Bonuses & Promotions

wjili Casino may from time to time offer bonuses, free spins, cashback, reload offers, and other promotional incentives to eligible players. All bonuses and promotions are subject to the general conditions set out in this section, as well as any specific terms displayed alongside each individual offer.

• Bonus offers are available to eligible registered players only. wjili reserves the right to determine eligibility at its sole discretion.
• All bonuses carry a wagering requirement ("rollover"), which specifies the number of times the bonus amount (and in some cases the deposit amount) must be wagered before the bonus balance or any winnings derived from it can be withdrawn.
• Unless otherwise stated, wagering requirements must be completed within 30 calendar days of the bonus being credited to your wjili account. Uncompleted bonuses expire after this period.
• Not all games contribute equally to wagering requirements. Slot games typically contribute 100%; table games and live dealer games may contribute a lesser percentage or be excluded entirely. Contribution rates are displayed on the applicable promotion page.
• wjili Casino reserves the right to withdraw any bonus offer, amend its terms, or disqualify a player from a promotion if it has reasonable grounds to believe that the offer is being exploited or abused. This includes, but is not limited to, bonus stacking, collusion, and the use of automated betting systems.
• Only one bonus may be active at a time unless wjili Casino explicitly states otherwise for a specific promotion.

7. Gameplay Rules

All games offered on the wjili Casino platform are governed by their individual game rules, which are accessible within each game interface. The following general gameplay rules apply across all wjili products:

• Game outcomes are determined by certified Random Number Generator (RNG) systems that have been independently audited for fairness. wjili does not manipulate game outcomes.
• In the event of a technical malfunction, disconnection, or system error during a game round, the result of that round will be void and any wagers placed will be refunded to your wjili account balance.
• wjili Casino's decision regarding any disputed game result is final, subject to the player's right to escalate to PAGCOR as the regulatory authority.
• Players must not use automated software, bots, scripts, or any other artificial means to interact with wjili's gaming platform. Any account found to be using such methods will be immediately suspended and all associated balances may be forfeited.
• Placing wagers using the same or related accounts across multiple sides of the same market (arbitrage) or exploiting software vulnerabilities to gain an unfair advantage is prohibited.

8. Prohibited Conduct

The following conduct is strictly prohibited on the wjili Casino platform. Engaging in any of the following may result in immediate account suspension, forfeiture of balances, and referral to the appropriate Philippine law enforcement authorities:

• Providing false, misleading, or fraudulent information during registration or the KYC verification process.
• Using stolen, cloned, or unauthorised payment instruments to make deposits.
• Conducting or facilitating money laundering or any other financial crime through your wjili account.
• Creating multiple accounts or assisting another person to circumvent account restrictions or self-exclusion measures.
• Colluding with other players to manipulate game outcomes, particularly in live dealer or poker games.
• Threatening, harassing, or abusing wjili Casino staff or other players through any communication channel.
• Attempting to reverse-engineer, decompile, or otherwise tamper with wjili's software, website, or platform infrastructure.
• Using the wjili platform for any purpose other than personal entertainment gambling.

9. Responsible Gaming

wjili Casino is committed to promoting responsible gambling practices and complies fully with PAGCOR's responsible gaming framework. The following tools are available to all wjili members from their account settings dashboard:

• Deposit Limits: Set daily, weekly, or monthly caps on the amount you can deposit.
• Loss Limits: Automatically pause your account when a defined loss threshold is reached within a given period.
• Session Time Limits: Receive notifications when you have been playing for a set period of time.
• Reality Checks: On-screen prompts at regular intervals reminding you of your session duration and net financial position.
• Self-Exclusion: Voluntarily lock your wjili account for a set period (24 hours, 7 days, 30 days, 6 months, 1 year, or permanent). During a self-exclusion period, your account cannot be accessed and marketing communications will be suspended.
• Account Closure: You may permanently close your wjili account at any time by contacting our support team.

For external support, wjili Casino recommends seeking assistance from professional organisations that provide gambling support services in the Philippines. More information is available on our Responsible Gaming page.

10. Intellectual Property

All content on the wjili Casino website and platform — including but not limited to software, game interfaces, graphics, logos, trademarks, text, and audio-visual elements — is the exclusive property of wjili Casino or its licensed third-party game providers and is protected by applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the wjili platform solely for personal entertainment purposes. This licence does not permit you to copy, reproduce, modify, distribute, publicly display, or commercially exploit any content from the wjili platform without express written consent from wjili Casino.

11. Limitation of Liability

To the fullest extent permitted under Philippine law, wjili Casino shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from:

• Your use of, or inability to use, the wjili Casino platform;
• Any error, omission, interruption, deletion, defect, or delay in operation or transmission;
• Failure of performance, whether or not resulting from acts of God, communications failure, theft, or destruction;
• Any unauthorised access to or alteration of your wjili account due to your failure to maintain the security of your login credentials;
• Any financial loss resulting from your gambling activity on the wjili platform.

wjili Casino provides the platform on an "as available" basis and makes no warranties, express or implied, regarding the uninterrupted availability of its services. Scheduled maintenance windows will be communicated to players in advance where practicable.

12. Privacy & Data Protection

wjili Casino collects, processes, and stores personal data in accordance with its Privacy Policy and the requirements of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

By registering a wjili account, you consent to the collection and processing of your personal data as described in the Privacy Policy, including the use of such data for account management, identity verification, regulatory compliance, fraud prevention, and where applicable, marketing communications.

wjili employs 256-bit SSL encryption to protect all data transmitted between your device and our servers. Financial data is never stored in plain text. You may exercise your rights under the Data Privacy Act — including the right to access, correct, or request erasure of your personal data — by contacting our support team.

13. Account Termination

Either party may terminate this Agreement and close your wjili account at any time. Players may request account closure by contacting wjili Casino support. Any verified balance remaining in your account at the time of closure (not subject to incomplete wagering requirements or pending investigations) will be returned to you via your most recent withdrawal method within a reasonable timeframe.

wjili Casino reserves the right to terminate or suspend your account immediately, without prior notice, where it has reasonable grounds to believe that:

• You have breached any provision of this Agreement;
• You have engaged in fraudulent, illegal, or abusive activity;
• Your account has been identified as a duplicate account;
• Account security has been compromised in a manner that places the account or other players at risk;
• Regulatory or legal obligations require wjili to suspend or close the account.

Where an account is closed due to proven breach of terms, wjili reserves the right to withhold any balance in accordance with applicable law and PAGCOR guidelines.

14. Amendments to These Terms

wjili Casino reserves the right to amend, update, or replace these Terms and Conditions at any time. Material changes will be notified to players via the email address registered to their wjili account and/or by a prominent notice displayed on the wjili Casino website at the time the amended terms take effect.

Your continued use of the wjili Casino platform following the publication of amended Terms and Conditions constitutes your acceptance of those amended terms. If you do not agree to the amended terms, you must cease using the platform and contact wjili support to arrange account closure.

The date on which the current version of these Terms and Conditions was last updated is displayed at the top of this page. We recommend reviewing these terms periodically.

15. Governing Law & Jurisdiction

These Terms and Conditions are governed by, and shall be construed in accordance with, the laws of the Republic of the Philippines. Any dispute, claim, or controversy arising out of or relating to this Agreement, or to your use of the wjili Casino platform, shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.

wjili Casino operates under the authority and oversight of the Philippine Amusement and Gaming Corporation (PAGCOR). Players who have exhausted the internal dispute resolution process outlined in Section 16 may escalate unresolved complaints to PAGCOR for independent review.

If any provision of this Agreement is found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be severed from the Agreement to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

16. Contact Us

If you have any questions, complaints, or concerns regarding these Terms and Conditions, or any aspect of the wjili Casino platform, please contact our support team through the following channels:

• Live Chat: Available 24/7 via the chat widget on any wjili Casino page. Average response time under 2 minutes.
• Email: [email protected] — for formal complaints, document submissions, or detailed account inquiries.

wjili Casino commits to acknowledging all formal written complaints within 24 hours and providing a substantive response within 7 calendar days. If your complaint cannot be resolved to your satisfaction internally, you retain the right to refer the matter to PAGCOR as the relevant regulatory authority.